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Quality and Patient Safety

Making Patient Education “Stick”

IMG_3130Where’s the beef?

Wendy’s snappy catchphrase dates back more than 30 years but it still sticks with people. And it’s easy to see why. It’s simply written and to the point.

This is how clinicians should approach patient education, said Carolyn Cutilli, PhD, RN, Patient Education specialist. “We want patient education to ‘stick’ with patients and families. Marketing concepts can help us influence our patient’s behavior to improve outcomes,” she said. "We need to talk with patients to learn what will get their attention and motivate them to make changes.”

For example, let’s say a patient is readmitted more than once for congestive heart failure due to increased salt intake. When the patient is asked to set a goal -- what she wants to do when she’s out of the hospital -- she states that she wants to get to her granddaughter’s wedding. “To do this she needs to keep healthy. Now you’ve got motivation.”

“The information has to be meaningful for patients from the beginning,” agreed Maureen Bonnell, BSN, RN, Patient Education specialist. “If they don’t buy in, nothing will happen.”

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Deadline for Quality Award Extended

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There’s still time to apply for the 2016 UPHS Quality and Patient Safety Awards! The deadline for submitting has been extended to Friday, October 21. This award has been a long standing opportunity for teams to formally document their achie...Full story

Quality & Patient Safety Award Submission Time Is Here!

Quality-award
Great project? Want to share with others? Start gathering your data! The Quality Patient Safety award has been a long standing opportunity for teams to formally document their achievements in quality and patient safety over the last 12 ...Full story

Quality & Patient Safety Award Submission Time Is Here!

Quality-award
The UPHS Quality Patient Safety Awards acknowledge Penn Medicine departments or teams that have exhibited leadership and innovation in activities that ensure high quality clinical outcomes, patient satisfaction, patient safety, and/or oper...Full story

Penn Medicine Hospitals Named Among Top Ten in Nation and #1 in Pennsylvania by U.S. News & World Report

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Penn Medicine hospitals have once again been ranked among the top 10 hospitals in the nation and #1 in Pennsylvania by U.S. News World Report, achieving Honor Roll status and top rankings in 11 clinical specialties. Together, the combined ...Full story

Going for Gold: Patient Safety at PPMC

The Patient Safety Committee thanks all who attended the safety fair, the presenters for the wonderful exhibitions, and volunteers for making it an exciting day. A special thank you to the night shift and volunteers that came out for the ev...Full story

UPHS Quality & Patient Safety Awards

Each year, Penn Medicine recognizes those departments that have exhibited leadership and innovation in activities that ensure high quality clinical outcomes, patient satisfaction and safety, and cost efficiency. Congratulations to the 2015...Full story

Every Day is Patient Safety Day!

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Keeping our patients, employees and visitors safe is a year-round priority, but HUP’s annual Patient Safety Awareness Fair provides an opportunity for several departments to demonstrate -- and educate staff about --some of the measures in p...Full story

PPMC’s 2015 Quality & Safety Award Winners

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The UPHS Quality and Safety Awards are longstanding opportunity for our hospital teams to formally celebrate their achievements in quality and patient safety over a 12 month period. This Award is designed to acknowledge UPHS departments who...Full story

2015 Quality and Patient Safety Awards

Have a great project that you want to share with others? Submit it to the UPHS Quality and Patient Safety Awards. This award has been a longstanding opportunity for teams to formally document their achievements in quality and patient safety...Full story

Recognizing Leadership & Innovation

image from http://s3.amazonaws.com/hires.aviary.com/k/mr6i2hifk4wxt1dp/15032720/89be5ff3-c7cb-4ce2-8942-f8aacfed8466.png
The 2014 Quality and Safety Awards presentation was held in late January, “the awards season,” said PJ Brennan, MD, the Health System’s chief medical officer. The All-Star Games were just being played, the Golden Globes had recently been aw...Full story

 

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