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Quality and Patient Safety

HIPAA Update: Clinical Systems Monitoring for Inappropriate Access

You may recall from earlier communications that Penn Medicine has launched a new software-enabled program to proactively monitor clinical systems to help detect inappropriate access to patient medical records. The program was initiated in September to implement HIPAA requirements and to help maintain the confidentiality of information that our patients expect and deserve. In the first run of the program, numerous events of possible inappropriate access were identified. These events were investigated by Entity Privacy Officers and have resulted in several disciplinary actions.

The Penn Medicine Privacy and Security offices continue to regularly monitor for possible inappropriate access.

Always remember that access to clinical information must be for the purpose of conducting official (i.e., job-related) duties. A well-intentioned review of a friend or family member's record in Penn Medicine clinical systems is not permitted if it is not part of your job function. Nor is it permissible to review a medical record with the patient's consent if you are not involved in the patient's care or otherwise authorized by Penn Medicine to access the information. Patients who wish to access their record should be directed to myPennMedicine or contact the Health Information Management Department or their physician's office. And of course, Penn Medicine employees may not access a patient chart out of curiosity – whether it be about a celebrity, co-worker, friend or anyone else. 

Any questions regarding access to clinical systems can be directed to privacy@uphs.upenn.edu or issecurity@uphs.upenn.edu.

Survey Readiness

Prescription drugs – especially controlled substances – are kept under lock and key at HUP. We need to be just as careful with prescription pads and paper. To decrease the use of fraudulent prescriptions, UPHS has put in place several safet...Full story

Survey Readiness

Ongoing survey readiness is not about the rush of activity that occurs the few months or weeks preceding an accreditation or licensure survey. It’s about maintaining it. Please take a moment to review the Accreditation/Regulatory themed Hud...Full story

Creating a Positive IMPaCT

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Charlotte Martin now takes twice as long to do her food shopping as before. “My ride doesn’t wait any more. He tells me to call when I’m in line!” But it’s not due to a physical disability. She’s reading nutrition labels on almost everythin...Full story

UPHS Hospitals Receive Stroke Quality Achievement Awards

Pennsylvania Hospital, Penn Presbyterian Medical Center and Chester County Hospital have received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Silver Plus Quality Achievement Award. The award ...Full story

PAH Quality & Safety Award Winners

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The UPHS Quality and Safety Awards have been a longstanding opportunity for our hospital teams to formally celebrate their achievements in quality and patient safety over a 12 month period. The Award is designed to acknowledge UPHS departme...Full story

Quality & Patient Safety Awards

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Please join us in congratulating the PPMC winners of this year’s UPHS Quality Safety Awards. The winning projects were chosen based on the skilled use of process improvement tools, measurable results, and financial impact. The competition...Full story

Navigate Your Health … Safely!

Patient Safety Awareness Week is an annual education and awareness campaign for health-care safety. This year’s theme --Navigate Your Health ... Safely -- recognizes the advances made in the patient safety arena while acknowledging the chal...Full story

New Pass Program Helps Keep HUP Safe

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As part of its transformation to a patient- and family-centered organization, HUP changed its visitors policy in April 2011 to allow 24/7 visitation.While improving the patient experience,the change presented a challenge for members of Secu...Full story

Closing the Loop on Medication Safety

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Errors can occur in any part of the medication process – from prescribing to dispensing. That’s why, for the past several years, UPHS has implemented several measures to help reduce these errors and ensure patient safety. ...Full story

Do You Have An Award-Winning Project?

Each year, the UPHS Quality and Patient Safety Awards recognize departments throughout the Health System that have exhibited leadership and innovation in activities that ensure high-quality clinical outcomes, patient satisfaction, patient s...Full story

 

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