The dedication of Penn Medicine University City (PMUC) on September 12 marked the grand opening of Penn Medicine’s newest outpatient facility that’s taking health care delivery to new levels, and paving the way for a year of exciting milestones for Penn Medicine.
The 150,000 square-foot outpatient site is now home to more than a dozen clinical specialties whose staff work together in multi-disciplinary teams aided by state-of-the-art medical technology to provide both a modern, “one-stop-shop” clinic for outpatient services, as well as an ambulatory surgical center and a 29,800-square-foot therapy and rehabilitation facility. And, with the completion of the new Pavilion for Advanced Care (PAC) – scheduled for early 2015 – the Health System’s regional Level I Trauma and Critical Care Center will transition from its current home at HUP, making way for a new patient facility.
“It’s always a great moment when we open a significant new facility, like Penn Medicine University City,” said Ralph Muller, CEO of the Health System. “It’s a special pleasure to be here at our newest expansion, particularly as we celebrate the 250th year of American’s oldest medical school, the Perelman School of Medicine. Our tradition of striving to lead the way in medicine continues to motivate us, and Penn Medicine University City is a stunning addition to the rapidly changing West Philadelphia skyline.”
As we work to expand our footprint within the West Philadelphia community, we are also improving our approach to delivering care. The PMUC model of care delivery aims to keep patients informed and engaged in their own health by focusing on the patient experience – an effort that was developed using best practices from industry leaders in customer service and patient experience, combined with patient suggestions and feedback. The lessons learned throughout the design and development process will carry over to PPMC’s existing facilities, helping to continue building upon Presby’s already rich culture of excellence.
“This is a remarkable time to be at Penn Presbyterian, and it’s enormously rewarding to see these marvelous new facilities taking shape” said Michele Volpe, executive director of PPMC, at Friday’s grand opening event. “We’re so pleased to be playing such a large role in Penn Medicine’s dynamic vision for the future, and grateful to have the support of Penn Medicine leadership.”
Throughout the facility, patients are offered the same comprehensive one-stop-shop for which Penn Medicine has become known. For example, the Penn Musculoskeletal Center – the first of its kind in the region – provides a unique and unprecedented approach for patients with musculoskeletal disorders or injuries by bringing together specialists in orthopedics, rheumatology, physical medicine and rehabilitation, pain medicine, and musculoskeletal radiology. The center offers small waiting rooms which group patients according to specific conditions, as well as services designed to streamline processes such as check-in kiosks, and iPads preloaded with injury-specific educational material. Large flat screens in exam rooms make it easy for clinicians to review and discuss imaging results with patients or to show patient education videos between visits with specialists.
Rehabilitation services are also a cornerstone of the facility, with Penn Therapy & Fitness University City providing specialized physical, occupational and speech therapy. The facility contains Penn Medicine’s first therapy pool, complete with an underwater treadmill and underwater cameras that allow therapists to give guidance and direction while watching the patient move.
Please see the Presby Bulletin online for more photos and fun facts about Penn Medicine University City.