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Penn Medicine @ Work

Thank you, PPMC!

Thank-youDear PPMC, CPUP and Homecare Teams,

Thank you and congratulations on a fantastic Joint Commission survey! Once again, our teams performed spectacularly and demonstrated to the Joint Commission the excellence performed across all layers of our hospital, ambulatory sites, and homecare every day.  

Survey teams are not new to us. However to put our performance of this visit in perspective, please read the remark shared by our exiting Joint Commission team leader and surveyor Joan Katevia at today’s closing conference…

“In the past 4 days, 7 surveyors covered the entire hospital campus, home care enterprise, ambulatory practices, behavioral health and long term care areas. They reviewed over 100 standards which include over 1,000 individual elements of performance. Our formal findings for improvement represent less than 1 percent of these total elements of performance. This is quiet exceptional given the criticality of patients seen through the hospital, in your practices and the home health settings.” Joan went on to share her thanks to our entire team for the genuine engagement, dialogue and interest in continuous improvement and ended her report with a sincere expression of admiration for our entire team. She noted, “I take part in 20 to 30 accreditation visits each year and Penn Presbyterian stands out as one of the best in a few years!” 

On behalf of the entire Penn Presbyterian, CPUP, Homecare and Penn Medicine leadership teams… THANK YOU for showing once again to our visitors and patients, what world class care really looks like.

Special thanks to Susan Chodoff and the entire regulatory team for your tenacity in preparing and facilitating another fantastic survey. Also to our advance teams, scribes and escorts, you served us very well. Great job to all!


Michele Volpe, CEO, PPMC

Beth Johnston, Executive Director, CPUP

Joan Doyle, RN, MSN, MBA, Executive Director, Home Care and Hospice

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