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The Patient Experience

The following praise was sent via an email to PAH Chief Medical Officer, Daniel Feinberg, MD,

I am sending you this email to let you know what a great experience I had as a rehab patient in at PAH. Let me begin with the nurses; they were all just wonderful. Since everything I did required contact guard, I was constantly ringing the bell for a nurse.  Every time I did, the response was quick (almost immediate). There was not one instance in three weeks when there was any delay in the Nursing response.They were so very kind to me!

Once they found out I was a HUGE coffee drinker, they made sure I had a cup (or two) early every morning, hours before the breakfast trays were delivered. (That little extra was so important to me and so typical of their special care.)

The Physical and Occupational Therapy staff were also outstanding. They really helped me learn appropriate safety techniques so that I was able to become completely independent even though I was wheelchair bound for a total of 12 weeks.

Respiratory was an extremely important component of my rehabilitation program. A member of the RT staff arrived at my door every morning with all kinds of ideas.

Last, but certainly not least, the medical staff was superb. Dr. Matt (Matthew McClure, MD, Physical Medicine and Rehabilitation) is extremely personable with a great bedside manner. I believe I got exceptional medical care while I was in the Spruce Building from all of my physicians.

Please be sure to convey my thanks to the entire staff of the Pennsylvania Hospital rehab for their most excellent care!  Each person in each discipline does an exceptional job; they are an exceptional team!

 

 

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