The staff of the PAH Welcome Desk and Security Services are usually the first people patients and visitors encounter when entering the Hospital. These staff members literally serve on the front lines of patient care.
The Welcome Desk and Security Services formed a shared governance committee this year and launched an Employee of the Month Award. Recipients are staff members that have been chosen because they exhibit compassion towards patients, visitors and coworkers. They are customer-focused role models for Relationship-Based Care and dedicated employees who display teamwork with colleagues throughout the Hospital.
The following individuals have been selected so far for 2013:
Donna Fragala – January
Darryl Randolph – March
Mary Feehan – April