“I feel I need to personally thank you for your professionalism and courtesy. I was very impressed by your personal attention; you taking time to explain the procedure and taking away some of my personal fear. … I have been a police officer for over 34 years and I have found that just listening to someone helps ease some of their issues… Your calm demeanor and professionalism really helped me through this ordeal. I have always felt that you can tell a person’s sincerity by how they respond to your questions and treat you like a human being not a case load…. You can now add me to the list of your growing fan club.”
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