The following letter is from a HUP employee and daughter of a PAH patient.
I am writing to commend the Skilled Care Therapy Team that provided care to my mother over the past week. My mother was a patient in the Spruce Building…and I must say that everyone she encountered was absolutely awesome! Every person was professional, skilled, compassionate, patient, knowledgeable and supportive. Mom and I felt “safe and secure” knowing that we were in the hands of such a capable team.
Working at HUP, I know the importance of providing quality care and quality service. It is not an easy job servicing the public but this is a group that takes pride in what they do. These are professionals who are truly committed to fulfilling the goals and mission of our organization.
With my mom being a patient, I got to experience what it was like to be a “customer” and being on the receiving end of one of the best therapy teams around! My mom could not have been happier with the care she received as well. Mom had a knee replacement and is working hard on applying what she learned in therapy to her recovery.
My mom was discharged yesterday and is relating her rehab experience to family and friends. As I listen to her talk, she beams with pride about the outstanding care she received and the relationships she established. We were truly blessed to have this group of individuals administer to my mom’s care. Mom and I wanted to commend the team and say “thank you” for everything. Your hard work is deeply appreciated and did not go unnoticed.