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Leading Strategic Change at the Clinical Leadership Academy

Anne-norris Anne Norris, M.D. is a clinical infectious disease physician at Penn Presbyterian Medical Center and medical director of Penn Home Infusion Therapy (PHIT), a multidisciplinary pharmacy providing intravenous medication to patients in their home.  Her job at PHIT is to make sure patients get from the hospital to their home safely, and once at home, have the support and care they need to stay there. In addition to her role as a clinical leader, Norris is also a learner.  She is a part of the Penn Medicine Clinical Leadership Academy.

The Clinical Leadership Academy is designed to more fully equip clinical leaders to innovate and execute strategic change in the Health System.  If clinicians have a great idea for a new service, product, or process improvement, the Academy teaches them how to frame that idea in terms of how it will improve the patient experience and the quality of care, how to understand the economic impact of the idea, how to garner support for it, and how to marshal the resources to implement and sustain the idea.

Norris seeks ways to improve the care delivery in PHIT, and is using the tools she is learning in the Clinical Leadership Academy to make her ideas a reality.

“As a set of eyes and ears in patients’ homes, we have a unique opportunity to intervene at critical times. This requires us to have a big picture perspective on care delivery, looking at the whole story and all of the players,” she said.  In order to understand and include the whole story, Norris believes that PHIT needs to shift to an improved process for communication, which includes using EPIC messaging.

“EPIC is not our current EMR so this will require a significant change in work flow. Convincing my colleagues to adopt a new way of doing things is challenging, but the set of tools I’m learning in the Clinical Leadership Academy will help me deconstruct the problem, brainstorm solutions, and craft a persuasive argument that demonstrates how truly important this is to the safety of our patients,” she said. “PHIT clinicians are fiercely devoted to patient safety and quality care -- I believe they will embrace the idea once they see the benefits.”

According to Kristi Pintar, corporate director of Organizational Development and Leadership Practice, “One of the key characteristics of the Clinical Leadership Academy is that it is interdisciplinary.  By bringing people from different disciplines and different entities together, we are able to more closely align the Academy experience to the actual work environment, which is interdisciplinary.”

Norris agrees.  “The Clinical Leadership Academy gave me the opportunity to interact with people from all over the Health System.  I had the opportunity to connect with people from other disciplines and now have a larger network of colleagues to draw from in order to share my ideas and collect feedback.”
To learn more about learning opportunities like the Clinical Leadership Academy, contact the Penn Medicine Academy at 267-284-8100.

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