Penn Doctors Spend a Day in Their Patient’s Shoes
If a doctor applies a band-aid with a smile, does a wound heal faster? Maybe not, but in today’s changing health care landscape, health systems, physicians and insurance providers alike are placing more emphasis on patient satisfaction, and recent research suggests that it might not be safe to assume that a healthy patient is a happy patient. According to an article in a recent issue of AAOS Now, the journal of the American Academy of Orthopedic Surgeons, historically, physicians have focused on technique and objective outcomes as measures of ‘patient satisfaction,’ while patients have viewed their satisfaction as a reflection of the physician-patient relationship.
Now, in an effort to continue raising the bar on our quality of care and help faculty to refine their leadership and development skills, Penn Medicine’s Center for Clinical Ethics Mediation is providing courses aimed at arming clinicians with the skills necessary to facilitate conflict resolution at the bedside. In the health care setting, “conflict” can arise when there are miscommunications over a patient’s medication regimen, differing opinions regarding a course of treatment, cultural differences, etc. The courses offered through the Center for Clinical Ethics Mediation take faculty and staff out of the exam room and into the classroom where, through a series of role-playing exercises, they are able to experience firsthand what it’s like walking in their patients’ shoes.